Live Agent and AI Solutions for Consent Capture and Documentation
Capture and Document Formal,
E-SIGN Approved
Express Written Consent (EWC)
In Seconds, 24/7
Is Your Callback and Follow Up Strategy Safe?
Welcome to the biggest compliance blind spot today.
If you don't establish Express Written Consent to protect your callback and follow up efforts on inbound calls, transfers, missed calls, voicemails, or referrals, you could be at risk of violating federal and/ or state regulations.
With penalties of up to $1,500 PER VIOLATION, along with the possibilities of class action lawsuits and personal liability, a lawsuit could cripple or destroy your business.
CallerConsent makes it easy to get and stay protected.
How It Works- Live Agent Assisted
Live Agent Consent Capture
Establish caller trust and company protection with consent.
Enable your team to initiate and capture consent requests during live phone calls for safe and compliant callbacks.
Total time to capture consent is 15-20 seconds. Low friction, high success.
How It Works- AI Agent Answering Service
AI Agent For Consent Capture and Callback Details, 24/7
Never miss a call again.
Protect your callbacks by using your personalized AI Agent to capture and document consent along with collecting caller details, callback preferences, and scheduling of appointments.
Plans and Pricing
AI Agent Only
Never miss a call again.
Capture Caller information, callback preferences, AND Express Written Consent on missed calls to protect your callbacks.
$49 Per Month
Includes;
- 25 AI Agent Events. Additional events only $1.25/ each
- Access to "Pay As You Go" Live Agent Consent Capture for $0.50 per consent request. No minimums.
- Cancel Anytime
Small Business Plans
Need less than 100 Calls or Consent Requests per day?
Then you'll find the right plans here, starting at only $49 per month.
Perfect for Agencies, Medical Offices, Local Service Providers, Call Centers, and other Small Businesses
Enterprise Plans
100's or more Calls or Consent Requests per day?
Enjoy substantial volume discounts and unlock additional features with our Enterprise Plans.
Perfect for large Advertisers, Call Centers, and National Service Providers with distributed networks.
Need a Custom Plan? Please call or CONTACT US for a demo and pricing for your company's needs.
Capturing consent on behalf of your partners? If so, Partner Accounts are always free. Please contact us for more information.
Product Features
Explore Our Services
Custom Webpage (Agent Screen)
The Agent Screen allows your agents and employees to initiate a consent request, verify the ownership of the mobile phone with the caller, and receive real-time updates on the consent opt-in status.
Agents can also check for existing consent for a particular phone number.
Agents can access the Agent Screen through custom links that can be embedded into your CRM. Links can be pre-populated with caller information for convenience.
All of these features are available via APIs and System Integrations (Integration charges may apply)
Client Portal/ Dashboard
Access your dashboard, consent language, AI Agent, request certificates of Express Written Consent and other features from your client portal.
Dedicated Consent Capture Line
Every Client gets a unique, high-volume phone number for all Consent Requests. This number is never shared with other clients or used for any messages outside of the consent process... ensuring extremely high deliverability and lightning fast performance.
Revocation Management
If a Caller decides to revoke consent on your Dedicated Consent Capture Line, we will set the status of that consent to "Revoked" and notify your email distribution list immediately.
If there is a system integration with your CRM, we can set the status of that record to Do Not Call.
Certificate Storage- 5 Years
All consent records are stored for 5 years for your long-term protection.
Real-Time Activity Alerts
We store email distribution lists on our client's behalf for real-time consent updates and AI Agent call events.
If there is a change in status of consent, a text message from a caller, or a new lead captured by your AI Agent, you and your team will be notified instantly.
Company Provided Standard Consent Language
The approved consent language for your company is stored to capture your consent, either by you or your partners (See Consent Sharing)
Company Provided Dynamic Consent Language
Dynamic Consent Language allows for presenting the consent language by a brand that the caller is familiar with for the benefit of another party. Dynamic values can be input into the Agent Screen or via API.
This form of consent is perfect for centralized marketing and servicing teams that are known by one brand but need to collect consent for others, such as local service providers (legal and home services), captive or independent agents, or brokers.
Consent Sharing
CallerConsent allows for the sharing of consent from one client to an approved partner.
For example, a buyer of call transfers may want all calls from their providers to be delivered with their consent captured before the transfer.
In this case, the buyer would approve the partner to deliver their consent and it would appear in the partner's Agent Screen. When the user selects this language, the partner language is delivered to the caller. When opted in, the call can then be transferred. The buyer of the call, can then verify consent has been established and proceed with the call.
System Integrations/ APIs
All features of CallerConsent can be built into third party systems through API and deep system integrations. Integration charges may apply.
Certificate Requests
Should a client need a Certificate of Express Written Consent, it can be requested in the client portal. For some plans, a charge of $49 will apply for each Certificate Request.
Training and Support
All accounts come with training and support, but may vary based on plan.
Use Cases
Solutions For Your Business
Distributed Agents/ Partner Networks
This is a common structure where a centralized lead generation team distributes leads and calls to local service providers. These providers are often independent and need their own consent to contact the consumers.
CallerConsent can be used to capture consent for the Agent/ Partner to add value to your service and keep them protected.
For larger Insurance and Mortgage companies, securing consent for your agents can greatly reduce the risk of class action lawsuits.
Industries; Home Services, Legal, Insurance, Mortgage
Companies Under CMS Rules and Regs
CMS Rules and Regulations add special considerations for all companies that are engaged in Medicare and Medicaid marketing and sales;
One to One Consent
Yes, while One to One Consent requirements were stayed from a Federal TCPA perspective, it is alive and well for all companies under CMS. CallerConsent can help companies establish One to One Consent on any call, any time.
Industries; ACA, Medicare, Medicaid, Health Marketing Services
Client Service Operations
Servicing operations have unique considerations to stay compliant with consent regulations.
While service related calls to customers are usually exempt due to EBR (Existing Business Relationship) , sales calls are not. When a company pivots from Informational outreach to Sales outreach, consent is required.
CallerConsent can help your Servicing Team collect consent for your Sales Team (or Distributed Agents) so your business can stay safe.
Industries; Insurance, Mortgage, Debt, Lending
Advertisers and Call Centers
As a general rule, if you are operating a call center and taking inbound calls with the possibility or desire to call those consumers back, you need CallerConsent to keep you safe and compliant.
Taking Transfers? That can get tricky. If you are not absolutely certain of the origin of the call or data that created it, then you should get protection for your callback efforts. If you're regulated by CMS, it's a must to collect consent on the call as per the One to One requirement.
Industries; All Companies Taking Inbounds and Transfers
Contact Us
It's Time to Get Protected
Contact Us
It's Time to Get Protected
Blog
Get Informed. Take Action.
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General Consent
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Consent Compliance- It's not just for TCPA Anymore ("Mini-TCPA Laws" by States)
State consent laws (FL, CT, OK, WA, MD) impose stricter rules than TCPA, requiring express written consent, one-to-one consent, and detailed storage. Marketers face fines, lawsuits, and complexity. St... ...more
General Consent
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