Welcome to the biggest compliance blind spot today.
If you don't establish Express Written Consent to protect your callbacks on inbound calls, transfers, missed calls, voicemails, or referrals, you could be at risk of violating federal and/ or state regulations.
With penalties of up to $1,500 PER VIOLATION, along with the possibilities of class action lawsuits and personal liability, a lawsuit could cripple or destroy your business.
CallerConsent makes it easy to get and stay protected.
Enable your Live Agents to initiate the consent process with your callers with ease and efficiency.
From $0.08 Per Consent Request
All CallerConsent functionality plus an AI Agent to capture and protect all of your missed calls.
From $0.08 Per Consent Request + $1.00 Per AI Call
A 24/7 AI Agent to capture consent, caller information, and callback preferences.
From $1.00 Per AI Call
Currently, all plans are custom created for our Client's needs. Please call or CONTACT US for a demo and pricing for your company.
Capturing consent on behalf of your partners? If so, Partner Accounts are always free. Please contact us for more information.
The Agent Screen allows your agents and employees to initiate a consent request, verify the ownership of the mobile phone with the caller, and receive real-time updates on the consent opt-in status.
Agents can also check for existing consent for a particular phone number.
Agents can access the Agent Screen through custom links that can be embedded into your CRM. Links can be pre-populated with caller information for convenience.
All of these features are available via APIs and System Integrations (Integration charges may apply)
Access your dashboard, consent language, AI Agent, request certificates of Express Written Consent and other features from your client portal.
Every Client gets a unique, high-volume phone number for all Consent Requests. This number is never shared with other clients or used for any messages outside of the consent process... ensuring extremely high deliverability and lightning fast performance.
If a Caller decides to revoke consent on your Dedicated Consent Capture Line, we will set the status of that consent to "Revoked" and notify your email distribution list immediately.
If there is a system integration with your CRM, we can set the status of that record to Do Not Call.
All consent records are stored for 5 years for your long-term protection.
We store email distribution lists on our client's behalf for real-time consent updates and AI Agent call events.
If there is a change in status of consent, a text message from a caller, or a new lead captured by your AI Agent, you and your team will be notified instantly.
The approved consent language for your company is stored to capture your consent, either by you or your partners (See Consent Sharing)
Dynamic Consent Language allows for presenting the consent language by a brand that the caller is familiar with for the benefit of another party. Dynamic values can be input into the Agent Screen or via API.
This form of consent is perfect for centralized marketing and servicing teams that are known by one brand but need to collect consent for others, such as local service providers (legal and home services), captive or independent agents, or brokers.
CallerConsent allows for the sharing of consent from one client to an approved partner.
For example, a buyer of call transfers may want all calls from their providers to be delivered with their consent captured before the transfer.
In this case, the buyer would approve the partner to deliver their consent and it would appear in the partner's Agent Screen. When the user selects this language, the partner language is delivered to the caller. When opted in, the call can then be transferred. The buyer of the call, can then verify consent has been established and proceed with the call.
All features of CallerConsent can be built into third party systems through API and deep system integrations. Integration charges may apply.
Should a client need a Certificate of Express Written Consent, it can be requested in the client portal. For some plans, a charge of $49 will apply for each Certificate Request.
All accounts come with training and support, but may vary based on plan.
This is a common structure where a centralized lead generation team distributes leads and calls to local service providers. These providers are often independent and need their own consent to contact the consumers.
CallerConsent can be used to capture consent for the Agent/ Partner to add value to your service and keep them protected.
For larger Insurance and Mortgage companies, securing consent for your agents can greatly reduce the risk of class action lawsuits.
Industries; Home Services, Legal, Insurance, Mortgage
CMS Rules and Regulations add special considerations for all companies that are engaged in Medicare and Medicaid marketing and sales;
One to One Consent
Yes, while One to One Consent requirements were stayed from a Federal TCPA perspective, it is alive and well for all companies under CMS. CallerConsent can help companies establish One to One Consent on any call, any time.
Industries; ACA, Medicare, Medicaid, Health Marketing Services
Servicing operations have unique considerations to stay compliant with consent regulations.
While service related calls to customers are usually exempt due to EBR (Existing Business Relationship) , sales calls are not. When a company pivots from Informational outreach to Sales outreach, consent is required.
CallerConsent can help your Servicing Team collect consent for your Sales Team (or Distributed Agents) so your business can stay safe.
Industries; Insurance, Mortgage, Debt, Lending
As a general rule, if you are operating a call center and taking inbound calls with the possibility or desire to call those consumers back, you need CallerConsent to keep you safe and compliant.
Taking Transfers? That can get tricky. If you are not absolutely certain of the origin of the call or data that created it, then you should get protection for your callback efforts. If you're regulated by CMS, it's a must to collect consent on the call as per the One to One requirement.
Industries; All Companies Taking Inbounds and Transfers
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